Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, online/offline and through this website (www.valentinamallardo.com) and; any professional social media account related to Valentina Mallardo.
I. We take the privacy of personal data very seriously and carefully handle your personal information; Valentina Mallardo will not sell and/or provide your personal details to third parties.
II. We only process personal data for the purpose for which it was provided and in accordance with the EU General Data Protection Regulation (GDPR) and the APPs (Australian Privacy Principles – Privacy Act 1988).
III. By using this site you agree to our privacy and cookie policy.
IV. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at hello@valentinamallardo.com
V. In this Privacy Policy we, us or our means Valentina Mallardo ABN 22318807575

1. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

2. Information
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you by Valentina Mallardo at the point we ask you to provide your personal information.
The types of personal information we may collect about you include:
2.1 your name;
2.2 your contact details, including email address, mailing address, street address and/or telephone number;
2.3 your age and/or date of birth;
2.4 your marital status and/or anniversary;
2.5 your credit card details;
2.6 your demographic information, such as postcode;
2.7 your preferences and/or opinions;
2.8 information you provide to us through customer surveys; feedback
2.9 sensitive information as described below;
2.10 details of products and services we have provided to you and/or that you have enquired about, and our response to you;
2.11 your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behavior;
2.12 information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
2.13 any other personal information requested by us and/or provided by you or a third party.
2.14 additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

3. How we use your information
We use the information we collect in various ways, including to:
3.1 to enable you to access and use our Site, associated applications and associated social media platforms;
3.2 for internal record keeping and administrative purposes;
3.3 for training and accreditation purposes as per ICF (International Coach Federation) Privacy Policy standards.
3.4 develop new products, services, features, and functionality
3.5 communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purpose.
3.6 find and prevent fraud
3.7 to contact and communicate with you;
3.8 third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia;
3.9 third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.

4. Courts, tribunals, regulatory authorities and law enforcement officers, as required by law;
4.1 credit reporting agencies, courts, tribunals and regulatory authorities;
By providing us with personal information, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with the Privacy Act (Act) and the Australian Privacy principles (APPs). Note the Act and the APPs may not regulate third parties overseas. If any third party engages in any act or practice that contravenes the APPs, it would not be accountable under the Act.

5. How we treat personal information that is also sensitive information
Information classified as “Sensitive information” has a higher level of protection under the APPs. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. Provided you consent, your sensitive information (if we hold any) may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected. Sensitive information may also be used or disclosed if required or authorised by law.

6. Log Files
Valentina Mallardo follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

7. Cookies and Web Beacons
Like any other website, Valentina Mallardo uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

8. Website Visitors – Security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

9. Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Valentina Mallardo.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Valentina Mallardo, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Valentina Mallardo has no access to or control over these cookies that are used by third-party advertisers.

10. Third Party Privacy Policies
Valentina Mallardo's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

11. GDPR Data Protection Rights
We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
11.1 the right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
11.2 the right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
11.3 the right to erasure – You have the right to request that we erase your personal data, under certain conditions.
11.4 the right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
11.5 the right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
11.6 the right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
11.7 if you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

12. Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Valentina Mallardo does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Correction: If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and/or GDPR regulation and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication or when first submitting your details.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy.
Amendments: We may, at any time and at our discretion, vary this Privacy Policy by it on our Site. Check back to find the current Privacy Policy. For any questions or notices, please contact our Privacy Officer at:

Valentina Mallardo
ABN: 22318807575
Email: hello@valentinamallardo.com